We're Here to Help
Have questions about setting up your Dhukuti, offline synchronization, or need support? Our dedicated engineering and customer success team is ready to assist.
Official Contact Channels
Reach our specialized teams directly via verified email addresses:
Regulatory & Grievance Redressal
In accordance with Google Play Store standards and local digital intermediary guidelines, users may address grievances directly to our designated officer:
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Frequently Asked Questions
Does Dhurmit hold or handle our group's money?
No. Absolutely not. Dhurmit is strictly an accounting and mathematical calculation tool. All physical cash or digital bank transfers happen directly between you and your trusted members outside the app.
What happens if a member makes a partial payment?
Dhurmit's automated FIFO (First-In, First-Out) engine allocates the partial deposit to their oldest overdue cycle and late fees first, marking the current cycle as Partial and updating remaining balances automatically.
Can I record payments without an internet connection?
Yes. Dhurmit is built local-first using SQLite. You can record deposits anywhere—inside rural wholesale markets, basements, or remote locations. The app syncs seamlessly once connectivity is restored.
How do members view their own statements?
Members can open the app and tap "Join as Member" on the home screen. By entering their phone number and the 6-character committee code, they get read-only access to verify their payments and payout turns.